ABOUT THE ARK

East Anglia's newest entertainment venue hosting the very best in Live Music, Comedy, Sports and Clubs.

CONTACT US

Address: 109 High Street Newmarket Suffolk CB8 8JH
Telephone: 01638 667425

TICKETS

Click on an event to buy tickets directly from our website. VIP Booths are also available, contact us for details.

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Privacy Policy

Purpose of statement

We are committed to protecting your personal information and being transparent about what information we hold about you.

The purpose of this statement is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

  • what information we may collect about you

  • how we may use that information

  • in what situations we may disclose your details to third parties

  • our use of cookies to improve your use of our website

  • information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it.

Information collection

We collect various types of information and in a number of ways:

Information you give us

For example when you register on our website, buy tickets we’ll store personal information you give us such as your name, email address, postal address, telephone number and card details. We will also store a record of your purchases.

Information about your interactions with us

For example, when you visit our website, we collect information about how you interact with our content. When we send you a mailing we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.

Sensitive personal data

Data Protection law recognizes that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so.

Legal basis

There are three bases under which we may process your data:

Contract purposes

When you make a purchase from us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.

Legitimate business interests

In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.

With your explicit consent

For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.

Marketing communications

We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about.

We use our consent organisational interest as the legal basis for communications by email. In this case we will give you an opportunity to opt in for receiving them during your first purchase with us. We will provide you with an option to unsubscribe in every email that we subsequently send you, or alternatively you can contact us via the email link on the website.

We may contact you by a telephone call related to your purchases (as above).

Other processing activities

In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

  • We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible

  • We also analyse marketing data to allow us to understand the effectiveness of our marketing activity.

  • We may analyse data we hold about you in order to identify and prevent fraud.

  • In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.

 

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this statement. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

Security of your personal information

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. In the first instance, please contact the email link provided on this website.

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this privacy statement, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests, please contact the email link provided on this website.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors.